Terms of service

The website, DNAsofts.com, is operated by us. When using the site, the pronouns “we,” “us,” and “our” refer to DNAsofts.com. By accessing or using our website, including all information, tools, and services available on the site, you agree to comply with and be bound by the terms, conditions, policies, and notices stated here.

When you visit our site or purchase something from us, you are engaging in our “Service” and consenting to be bound by the following terms and conditions (“Terms of Service“, “Terms“), which include any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Before accessing or using our website, please read these Terms of Service carefully. By accessing or using any part of the site, you are agreeing to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any of our services. If these Terms of Service are deemed an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store will also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after the posting of any changes indicates acceptance of those changes.

We use WordPress, Woocommerce platform as our hosting platform for our online e-commerce store, which enables us to sell our products and services to you.

 

SECTION 1 – ONLINE STORE TERMS

By accepting these Terms of Service, you confirm that you have reached the age of majority in your state or province of residence, or that you have the consent of your parent or legal guardian to use this site if you are a minor. It is prohibited to use our products for illegal or unauthorized purposes, or to violate any laws in your jurisdiction (including but not limited to copyright laws) when using our services. You must not transmit any worms, viruses, or any code of a malicious nature. Any breach or violation of these Terms will result in the immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We cannot be held responsible if the information provided on this site is inaccurate, incomplete, or outdated. The material on this site is intended for general information purposes only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain historical information, which is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we are not obligated to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

The prices of our products are subject to change without prior notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice. We are not responsible to you or any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Some products or services may only be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display the colors and images of our products as accurately as possible on the site. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis and reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us and, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email, billing address, or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You further agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools through our website, which we do not monitor, control, or input. You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind, and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which the tools are provided by the relevant third-party provider(s).

In the future, we may also offer new services and/or features through the website, including the release of new tools and resources. Such new features and/or services will also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Our Service may include certain content, products, and services from third-party sources. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites, and we do not warrant or have any liability for any third-party materials, products, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. It is important to carefully review the third-party’s policies and practices and make sure you understand them before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you send us specific submissions at our request (such as contest entries), or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may use, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us without restriction. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

While we may monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or that violates any party’s intellectual property or these Terms of Service, we are not obligated to do so.

You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

We take the privacy and security of your personal information seriously. Your submission of personal information through the store is governed by our Privacy Policy, which outlines our practices and procedures regarding the collection, use, and protection of your personal information. To view our Privacy Policy, please visit the appropriate link on our website.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

From time to time, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.

While we strive to provide accurate and up-to-date information in the Service or on any related website, we undertake no obligation to update, amend, or clarify such information, including pricing information, except as required by law. It is important to note that no specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

As outlined in the Terms of Service, the use of the site or its content is subject to certain prohibitions. Specifically, you are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;

(h) to collect or track the personal information of others;

(i) to engage in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping;

(j) for any obscene or immoral purpose;

(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of these prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

While we strive to provide a high-quality service, we cannot guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. Additionally, we cannot guarantee that the results obtained from the use of the service will be accurate or reliable.

Please note that from time to time, we may need to remove the service for indefinite periods of time or cancel the service altogether, without prior notice to you. By using our service, you agree that we are not liable for any damages or losses that may result from such service interruptions or cancellations.

Your use of the service is at your sole risk and is provided “as is” and “as available.” We do not make any representations, warranties, or conditions of any kind, either express or implied, including but not limited to implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, except as expressly stated by us.

In no event shall DNAsofts.com, or any of our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you. In such cases, our liability shall be limited to the maximum extent permitted by law in the applicable jurisdiction.

SECTION 14 – INDEMNIFICATION

By using our service, you agree to indemnify, defend, and hold DNAsofts.com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is deemed to be unlawful, void, or unenforceable, such provision shall still be enforceable to the fullest extent allowed by applicable law. The unenforceable portion shall be deemed to be severed from these Terms of Service, but such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

Any obligations and liabilities of the parties that were incurred prior to the termination date shall survive the termination of this agreement for all purposes.

Unless terminated by either party, these Terms of Service remain effective. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or by ceasing to use our site.

We reserve the right to terminate this agreement at any time without notice if, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms of Service. In such cases, you will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services (or any part thereof) accordingly.

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not be deemed a waiver of such right or provision.

These Terms of Service, along with any policies or operating rules posted by us on this site or in respect to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements we provide you with shall be governed by and construed in accordance with the laws of Vietnam.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most up-to-date version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service means that you accept those changes.

SECTION 20 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us at [email protected].

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DNAsofts.com Messaging Terms & Conditions

By signing up, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., SMS and MMS) from DNAsofts.com, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided. Your consent to receive automated marketing text messages is not a condition of any purchase. Message and data rates may apply.

Message frequency may vary, DNAsofts.com reserves the right to alter the frequency of messages sent at any time, either by increasing or decreasing the total number of sent messages. We also reserve the right to change the shortcode or phone number from which messages are sent and will notify you when doing so.

Please note that not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. DNAsofts.com, its service providers, and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

Our messages can be delivered to the following mobile phone carriers: major carriers such as AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile, as well as minor carriers including Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Cancellation

To cancel the receipt of text messages, text the keywords STOP, CANCEL, or UNSUBSCRIBE to our phone number. After texting STOP, CANCEL, or UNSUBSCRIBE to our number, you will receive one additional message confirming that your request has been processed.

Please note that our text message platform may not recognize or respond to unsubscribe requests that do not include the STOP, CANCEL, or UNSUBSCRIBE keyword commands. By agreeing to these terms, you acknowledge that DNAsofts.com and its service providers will have no liability for failing to honor such requests.

If you unsubscribe from one of our text message programs, you may continue to receive text messages from DNAsofts.com through any other programs you have joined until you separately unsubscribe from those programs.

Help

To retrieve our customer care contact information, text the keyword HELP to our number.

Customer Care

If you are experiencing any problems, please email [email protected].

Contact

Questions about the Terms of Service should be sent to us at [email protected].

Our contact information is posted below:

DNAsofts.com Shop:

Email: [email protected].

Support Time: 9:00 am- 5:30 pm (UTC – 3) Monday – Saturday

Response Time: 6-12 Hours

 

Dispute Resolution

General

In order to resolve disputes between you and DNAsofts.com in an expedient and cost-effective manner, you and DNAsofts.com agree that any dispute arising out of or related to these Messaging Terms or your receipt of text messages from DNAsofts.com or its service providers will be resolved by binding arbitration.

Arbitration is a less formal process than a lawsuit in court. It uses a neutral arbitrator instead of a judge or jury, which may result in more limited discovery than in court and can be subject to very limited review by courts. However, arbitrators can award the same damages and relief that a court can award.

This agreement to arbitrate disputes includes all claims arising out of or related to these Messaging Terms or your receipt of text messages from DNAsofts.com or its service providers, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when a claim arises.

By agreeing to these Messaging Terms, you understand and agree that you and DNAsofts.com are each waiving the right to a trial by jury or to participate in a class action. These Messaging Terms shall be subject to and governed by the Federal Arbitration Act.

Exceptions

It is important to note that despite the “General” subsection above, nothing in these Messaging Terms shall be deemed to waive, preclude, or otherwise limit your or DNAsofts.com right to:

(i) bring an individual action in small claims court;

(ii) pursue an enforcement action through the applicable federal, state, or local agency if that action is available;

(iii) seek injunctive relief in aid of arbitration from a court of competent jurisdiction;

(iv) file suit in a court of law to address an intellectual property infringement claim.

Arbitrator

In the event of any arbitration between you and DNAsofts.com, it will be governed by the Federal Arbitration Act and the Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by these Messaging Terms. The arbitration will be administered by the AAA, and the AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at +84-36-4695-962, or by contacting DNAsofts.com.

It is important to note that the arbitrator will have exclusive authority to resolve any disputes related to the interpretation, applicability, or enforceability of this binding arbitration agreement.

Notice; Process

You and DNAsofts.com will make good faith efforts to resolve the claim directly. If you and DNAsofts.com do not reach an agreement to do so within 30 days after the Notice is received, you or DNAsofts.com may commence an arbitration proceeding.

During the arbitration, the amount of any settlement offer made by you or DNAsofts.com must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any.

Fees

If you commence arbitration in accordance with these Messaging Terms, DNAsofts.com will reimburse you for your payment of the filing fee, unless your claim is for more than $15,000, or as set forth below, in which case the payment of any fees will be decided by the AAA Rules.

If the claim is for $15,000 or less, you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a non-appearance based telephone hearing, or by an in-person hearing as established by the AAA Rules.

The arbitrator must issue a reasoned written decision that explains the essential findings and conclusions on which the decision and award, if any, are based. You and DNAsofts.com agree that such written decision and information exchanged during arbitration will be kept confidential except to the extent necessary to enforce or permit limited judicial review of the award.

If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse DNAsofts.com for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules.

The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from you or DNAsofts.com made within 14 days of the arbitrator’s ruling on the merits.

No Class Actions

Both you and DNAsofts.com agree that any claims against each other must be brought in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. Additionally, unless both you and DNAsofts.com agree otherwise in a signed writing, the arbitrator may not consolidate more than one person’s claims and may not preside over any form of a representative or class proceeding.

Modifications to this Arbitration Provision

If DNAsofts.com makes any future changes to this arbitration provision, other than a change to DNAsofts.com ‘s address for Notice, you have the right to reject the change by sending a written notice to DNAsofts.com ‘s address for Notice within 30 days of the change. In this case, the arbitration provision in effect immediately prior to the rejected changes will continue to govern any disputes between you and DNAsofts.com, notwithstanding anything to the contrary in these Messaging Terms.

Enforceability

In the event that an arbitrator determines that applicable law precludes the enforcement of any of the limitations of subsection “Modifications to this Arbitration Provision” above, specifically addressing class, representative, and consolidated proceedings, as to a particular claim for relief, then only that claim must be severed from the arbitration and brought in court.

If any other provision of these Messaging Terms is found to be unenforceable, that provision will be deemed stricken, and the remainder of these Messaging Terms will remain in full force and effect.

 

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Contact

Questions about the Terms of Service should be sent to us at [email protected].

Our contact information is posted below:

DNAsofts.com Shop:

Email: [email protected]

Telephone Number: +84-36-4695-962

Support Time: 9:00 am- 5:30 pm (UTC – 3) Monday – Saturday

Response Time: 6-12 Hours

Mailing Address: P2509 – CT1 Nam Xa La – Phuc La – Ha Dong – Ha Noi

Telegram: https://t.me/hyperaktiv