Shipping & Refund policy

Shipping Policy

– At DNAsofts.com, we make every effort to ensure that our products are in stock and ready to ship. However, there may be times when an item is temporarily out of stock. In such cases, the item will have a handling time of 3-15 days before it is shipped.

If you are interested in purchasing an out-of-stock item, we recommend that you confirm with us beforehand to get an accurate estimate of when the item will be available for shipping. This way, you can make an informed decision about whether to proceed with your purchase.

We understand the importance of timely delivery, and we strive to keep our customers informed every step of the way. If you have any questions or concerns about the availability of a particular item, please don’t hesitate to contact us.

– At DNAsofts.com, we understand that accidents can happen during the shipping process, and we want to ensure that our customers are protected. Please be advised that if products are lost or damaged in transit, we cannot take responsibility for exchanging or refunding them.

To provide extra protection for your order, we offer shipping insurance at checkout. This service covers theft, loss, and damage during the shipping process from the moment the order is shipped and delivered to you. We highly recommend adding this service, especially for items like printheads, printers, and other high-value items.

We want to ensure that your shopping experience with us is as seamless and worry-free as possible, and we believe that shipping insurance is an important step in achieving that goal. If you have any questions or concerns about shipping insurance or any other aspect of your order, please don’t hesitate to contact us.

What items are returnable?

• Our return policy allows for the return of all items within 30 days of receiving your shipment, provided they are in their original condition. This policy ensures that our customers have ample time to inspect their purchases and make necessary returns or exchanges.
• Please note that “consumable” items such as dampers, filters, tubing, wipers, and cappers are not eligible for return if they have been used or are returned with ink. This policy is in place to ensure that our customers receive only new and unused items, as these consumables cannot be resold once they have been used or contaminated with ink. Thank you for your understanding.
• Please be advised that the proper installation of spare parts is the responsibility of the customer. If you are unsure of how to install any spare parts, we strongly recommend that you seek the assistance of a trained repair technician to ensure proper installation. This policy is in place to prevent any damage to the product or injury to the customer that may result from improper installation. Thank you for your cooperation in maintaining the safety and integrity of our products.
• Please note that all of our products come with a company warranty that is valid for 15 days from the date of purchase. In the event of a defect, our supplier will evaluate the product to determine if the issue was caused by fluids used, electrical surges, or improper installation. If it is confirmed that the defect was not caused by any of these factors, the product will be replaced under warranty. This policy ensures that our customers receive high-quality products and protects us from any damages caused by external factors. Thank you for your understanding.
  Please be informed that the RMA (Return Merchandise Authorization) report issued by our supplier is considered final and binding to all parties involved. When making an RMA claim, it is important to include the full installation procedure, details of the fluids used, nozzle tests, and any other relevant information. Please note that the RMA evaluation process typically takes between 4-8 weeks after the parts have been shipped to the evaluation facility. Additionally, please be aware that all shipping expenses associated with the RMA process will be the responsibility of the customer. This policy ensures that our customers receive timely and accurate evaluations of their RMA claims and allows us to provide the best possible service to all of our customers. Thank you for your cooperation.

What items are non-refundable?

• Please be advised that items that are on sale are typically not eligible for return, except in cases where the item has a warranty issue. This policy is in place to ensure that our customers receive fair and reasonable pricing on our products, while still maintaining our commitment to quality and customer service. If you have any questions or concerns about our return policy, please do not hesitate to contact us. Thank you for your understanding.
• In the event of a customer requesting a return due to repentance or change of mind, a store credit will be issued. This policy is in place to ensure that our customers have the flexibility to make changes to their purchases while also allowing us to maintain the integrity of our return policy.

Are there any charges for return?

• Original shipping charges are non-refundable.
• You are responsible for return shipping charges.
• If an error was made and an item was wrongly sent, then the shipping charges will be covered.

Who pays the return fees?

If you return an item due to not fitting correctly or any similar reason, return fees have to be paid by you. If you return a damaged or faulty item, or the item is not as pictured, of course we will organize a pick up on our cost.

What is the warranty policy?

Products come with a manufacturer’s warranty. No other warranties are expressed or implied. For warranty service, you must contact the manufacturer’s authorized warranty service station closest to you. This information is available either with the material shipped with the product, or from the manufacturer directly.

How soon will I get my refund?

• Upon receiving and inspecting your returned item, we will promptly send you an email to confirm its arrival and let you know whether your refund has been approved or denied.
• If your refund is approved, we will initiate the processing of your refund, and the credit will be automatically applied to the original payment method within 10 business days.
  — If the payment was made with a debit or credit card, the money will be refunded to the bank account linked to the card.
  — If the payment was made by PayPal, the value of your refund will be refunded to your PayPal account. You will receive an email confirmation when your return is received in our warehouse and you should generally receive your refund within 48 hours of receiving this email.
• Note that for all returned products, there is a restocking fee of 15%. However, if the reason for the return is due to our error or a warranty issue, this fee will be waived.