What Payment Methods Do You Accept?
To make your shopping experience as convenient as possible, we offer our customers several payment options. We accept most major credit cards, including Visa, MasterCard, Discover, and American Express. Additionally, we accept PayPal for those who prefer this method.
Please note that we DO NOT accept cash, checks, or COD as forms of payment. We hope that our range of payment options will provide you with the flexibility and security you need to complete your purchase with ease.
Is Your Website Secure?
We want you to know that at DNAsofts.com, we take your security seriously. We use the most advanced security measures available today to ensure that your personal and payment information is safe.
When you visit our checkout page, you will notice several easily verifiable signs of security. First, in the address bar, you will see the “S” in https, indicating that the page is secure. You will also see either a lock icon located either in the lower corner or at the right of the address bar, indicating that you are on a secure page.
Finally, at the bottom of the screen, you will see a Verisign icon, an internationally recognized security company. If you click on the Verisign icon, it will provide you with our company information along with their guarantee that our website is secure.
Please be assured that we take every precaution to ensure that your personal and payment information is kept safe and secure.
Do You Rent or Sell Any of My Information?
At DNAsofts.com, we value your privacy and we are committed to protecting your Personal Information. We want to assure you that we are not in the business of selling your name, mailing address, phone number, or email address to any third party.
Do You Charge Sales Tax?
At DNAsofts.com, we are committed to complying with all applicable laws and regulations. As a business operating in Charlotte, NC, we are required by law to collect all taxes that are applicable based on the order’s “Ship-To” ZIP code.
Please be aware that some states may also require a tax on delivery and/or gift wrap charges. For online orders, all applicable taxes will be clearly displayed on your order at checkout time, so you can review them before completing your purchase.
Please note that tax rates are subject to change at any time, and we make every effort to ensure that the tax information displayed on our website is accurate and up-to-date. If you have any questions or concerns about taxes on your order, please don’t hesitate to contact us.
When Will My Order Ship?
At DNAsofts.com, we strive to provide you with fast and efficient service. Most orders are shipped from our warehouse in FL within two business days, so you can receive your items as soon as possible.
Please note that each item on our website indicates the number of days we need to manufacture and process your order. While the majority of our items are processed in our FL warehouse, there are a select few that are manufactured in our remote facilities and may arrive separately. These items have longer lead times indicated on our website and will not have express shipping available.
We take pride in our ability to provide you with quality products and prompt service. If you have any questions about the lead time for a particular item, please don’t hesitate to contact us.
Will I Receive an Order and Shipping Confirmation?
We want to keep you informed every step of the way when you place an order with us at DNAsofts.com. As soon as we receive your order, we will send you a confirmation email that includes your order details and shipping information.
Once your order has been shipped, you will receive another email confirmation from us that will include tracking numbers with links for quick and easy tracking. This way, you can stay up-to-date on the delivery status of your order and know exactly when to expect it.
At DNAsofts.com, we strive to provide you with excellent customer service, and keeping you informed throughout the order process is just one way we do that.